Refund policy
At Paradise Apparel, all products are uniquely made to order, so we don't support returns or exchanges for customer preference changes (wrong size/colour) or incorrect shipping details provided by customers.
If your address is correct but the package remains undelivered for an extended period due to logistics provider issues, you may apply for a refund/resend and delay compensation. For the details of delay compensation, please refer to our Shipping Policy page.
You can always contact us with any questions you may have at admin@myparadiseapparel.com.
Note: If you or your customer provide incorrect/incomplete addresses and the logistics provider offers redelivery without the package being lost, you may choose redelivery(may take 20-30 business days). Additionally, you're responsible for all storage, handling, and redelivery costs.
When are refunds/resends NOT available?
- Incorrect recipient information provided
- Customer refusal to cooperate with customs or pay duties/taxes
- Customer refusal of delivery
- Force majeure situations (natural disasters, war, etc.)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds or resends only apply for defective or wrong items. You must report issues within 14 days of receiving your item(s). Please provide and send your order ID and clear photos/videos to admin@myaparadiseapparel.com
Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund/resend, please contact us at admin@myparadiseapparel.com.